993

2434

9001

15097

Multiple help links on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website can point to multiple entry points.

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

SSO is enabled by default; no configuration is necessary.

The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

ECE should be integrated with PCCE and the SPOG.

SSO for CCE needs to be configured before agent SSO for ECE will work.

The web server can be installed outside the firewall.

Web server components should be installed on a separate VM.

Web server components should always be installed along with the application server.

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

80 milliseconds

120 milliseconds

240 milliseconds

300 milliseconds