access a database and provide the caller with all the needed information to complete the transaction (Self Service)

TCP/IP connections through the network

reporting

caller defines the reason for the call from several menu options

heartbeat mechanism between Contact Center components

Auto-answer

Skill target configuration

Survivability

Scripting logic

CCE Web Admin

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Server

populate variables sent back to VXML Gateway

populate variables sent back to CCE

Admin Server node will add the additional tools provided in the Administration Tools folder.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

Script Editor is available in the PG and ICM Router server.

PG Server node will add the additional tools provided in the Administration Tools folder.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.