Question 6 of 66
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
    Correct Answer: A, B

Question 7 of 66
Which three statements about Webchat Transfer to Service are true? (Choose three.)
    Correct Answer: A, B, D

Question 8 of 66
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
    Correct Answer: A

Question 9 of 66
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?
    Correct Answer: A

    After a new webchat session is initiated by the customer, the Customer Controller Snap-in's next step is to send the 'create new contact request' to the OCP Snap-in. This sequence aligns with the integration flow within Avaya Oceana, where the OCP Snap-in handles the creation of new contacts.

Question 10 of 66
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
    Correct Answer: B, C