Avaya 7491X Exam Questions

Question 6 of 65

A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?

VDN Return Destination

VDN Interflow

VDN Override

VDN Vectors

Correct Answer: A

Question 7 of 65

Which vector object can replace the Time of day (TOD) global Vector Variable?

Vector Routing Table

Business Schedule Table

Service Hours Table

Policy Routing Table

Correct Answer: C

Question 8 of 65

A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

Set a value variable and change the value assigned using a feature access code

Set a trunk group and change the trunk number using a variable

Set a vector directory number with a collect-type variable

Set a feature access code that detects a power outage and reroutes calls automatically

Correct Answer: D

Question 9 of 65

What property of the SET command makes the command unique when dealing with variables?

The SET command allows variables to be manipulated using arithmetic and string operators

The SET command allows you to place calls in a particular queue

The SET command allows a group of variables to follow a specific pattern

The SET command reassigns variables to new values during the process of a vector

Correct Answer: A

Question 10 of 65

Refer to the exhibit.
Exam 7491X: Question 10 - Image 1

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

876549432

3876

9432

87654

Correct Answer: A