Question 6 of 61
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?
    Correct Answer: C

Question 7 of 61
How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?
    Correct Answer: B

Question 8 of 61
Which statement about concurrent agent user licenses is true?
    Correct Answer: D

Question 9 of 61
A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?
    Correct Answer: B

Question 10 of 61
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
    Correct Answer: D