Avaya 7391X Exam Questions

Question 6 of 68

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

Class of Restriction (COR)

Tenant Number (TN)

Class of Services (COS)

Measured

VDN Skill

Correct Answer: B, E

Question 7 of 68

Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)

Best Service Routing (BSR) Application nd rd

Skill Preferences (1 , 2 , 3 Skills)

VDN Variables

Attendant Vectoring

Meet-me Conferencing

Correct Answer: A, C, D

Question 8 of 68

Customers need to use the extensions 5004 for announcements in a vector but the vector will not save.
To ensure that the resources are configured, what should be done first?

Configure a dial plan with a 4-digit extension that begins with 5

Configure a dial plan with a 4-digit feature access code

Configure an announcement using the extension 5003

Record an announcement

Correct Answer: D

Question 9 of 68

Which two roles do vector DNs or VDNs play in a call center? (Choose two.)

They interpret the skills an agent has

They route calls by pointing to a vector

They ensure that agents can originate and terminate calls

They define the call flow through the call center

They pass parameters to the vector for processing

Correct Answer: B, E

Question 10 of 68

In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?

Create a class of service (COS) for the dialing features

Create a class of restriction (COR) for calling privileges

Create a class of restriction (COR) for the feature access code

Create a class of service (COS) for a collection of feature access codes

Correct Answer: C