Question 6 of 53
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
Correct Answer: B, D, E

Question 7 of 53
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
Correct Answer: C

Question 8 of 53
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
Correct Answer: A

Question 9 of 53
An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact
Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?
Correct Answer: B

Question 10 of 53
A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the
Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
Correct Answer: A