Question 6 of 20
You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?
    Correct Answer: B

Question 7 of 20
A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?
    Correct Answer: A

Question 8 of 20
When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?
    Correct Answer: D

Question 9 of 20
Which service contains the inbound message handler (IMH) component?
    Correct Answer: B

Question 10 of 20
Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?
    Correct Answer: C