Avaya 3304 Exam Questions

Question 6 of 69

Which three statements about circular hunt groups are true? (Choose three)

A.

The next call to the hunt group is offered to the next station in the members list in a round robin fashion, starting with the first administered station.

B.

The call distribution is dependent of how long stations have been idle.

C.

The call distribution is independent of how long stations have been idle.

D.

The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not answer the last call.

E.

The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer the last call.

Correct Answer: A, C, D

Question 7 of 69

A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?

A.

Hunt Group Form

B.

Agent LoginID Form

C.

Feature-Related System-Parameters Form

D.

Station Form

Correct Answer: B

Question 8 of 69

While configuring the Service Observing feature, which three forms should be configured and/or verified?

Question 9 of 69

Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose three)

Question 10 of 69

What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?

A.

VvStats

B.

Service level maximize (SLM)

C.

Basic Call management System (BCMS)

D.

Automated Number Identification (ANI)

Correct Answer: C