Question 6 of 69
While configuring the Service Observing feature, which three forms should be configured and/or verified?
    Correct Answer: C, D, E

Question 7 of 69
Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose three)
    Correct Answer: B, C, D

Question 8 of 69
What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
    Correct Answer: C

Question 9 of 69
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call feature can the customer use to track their defined call types?
    Correct Answer: B

Question 10 of 69
You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skills Worksheet.
Which three items are included on this worksheet? (Choose three)
    Correct Answer: A, B, D