Atlassian ACP-420 Exam Questions

Question 6 of 74

Bob is configuring an intent for a password reset.
The conversation flow for one branch concludes with a “resolve.”
Which standard flow should end the other branch?

A.

Ask for information

B.

Escalate

C.

Send message

D.

Match intent

Question 7 of 74

Review the Assets object schema graph.
Exam ACP-420: Question 7 - Image 1

Which statement is definitely true?

A.

Object schema contains exactly 13 objects with type Floors.

B.

All object types have the same parent object type.

C.

All references between object types have the same type.

D.

Object schema contains exactly 4 object types.

Question 8 of 74

You must meet these requirements:
1. Associate specific services with incidents to help resolve issues efficiently.
2. Define service tiers to prioritize incident response and automate alerts.
Which action must you definitely perform?

A.

Enable Services under Project settings > Features.

B.

Use automation to link services to incidents.

C.

Create a custom workflow for each service tier.

D.

Create custom fields for service tiers.

Question 9 of 74

Agent Abby wants to mention agent Bill in a comment.
Which is a definite requirement for Bill to receive an email notification for that comment?

A.

Abby must select “Reply to customer” to mention Bill.

B.

The “Public comment added” notification must have been enabled.

C.

Abby must select “Add internal note” to mention Bill.

D.

Bill must have the relevant setting enabled in their personal settings.

E.

Customer notifications must have been enabled in the project.

Question 10 of 74

You receive a new ticket that specifies an Assets custom field value and want to see other tickets associated with that Assets object.
Identify the quickest method.

A.

JQL query in advanced search

B.

Similar Incidents panel on the request

C.

Linked issues via the object details

D.

Linked issues on the request