Question 6 of 74
Bob is configuring an intent for a password reset.
The conversation flow for one branch concludes with a “resolve.”
Which standard flow should end the other branch?
The conversation flow for one branch concludes with a “resolve.”
Which standard flow should end the other branch?
Correct Answer: B
Question 7 of 74
Review the Assets object schema graph.
Which statement is definitely true?
Which statement is definitely true?
Correct Answer: D
Question 8 of 74
You must meet these requirements:
1. Associate specific services with incidents to help resolve issues efficiently.
2. Define service tiers to prioritize incident response and automate alerts.
Which action must you definitely perform?
1. Associate specific services with incidents to help resolve issues efficiently.
2. Define service tiers to prioritize incident response and automate alerts.
Which action must you definitely perform?
Correct Answer: A
Question 9 of 74
Agent Abby wants to mention agent Bill in a comment.
Which is a definite requirement for Bill to receive an email notification for that comment?
Which is a definite requirement for Bill to receive an email notification for that comment?
Correct Answer: D
Question 10 of 74
You receive a new ticket that specifies an Assets custom field value and want to see other tickets associated with that Assets object.
Identify the quickest method.
Identify the quickest method.
Correct Answer: B