Question 6 of 37
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
    Correct Answer: C

Question 7 of 37
Which one of the following is NOT the responsibility of a Service Level Manager?
    Correct Answer: D

Question 8 of 37
Which of the following statements is INCORRECT?
    Correct Answer: C

Question 9 of 37
In Availability Management, Confidentiality and Integrity are elements of:
    Correct Answer: C

Question 10 of 37
From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?
    Correct Answer: B