Here you have the best Salesforce Certified Business Analyst practice exam questions
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
Process mapping can show the relationship between the steps and actions in the sales cycle, which helps in communicating and understanding the current state of the sales process. This understanding is essential for identifying areas that need improvement, thereby helping to decrease lead conversion time.
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
Tablets running the Salesforce mobile app must allow users to access store inventory records which Include current item count and item location.
Which user story should the business analyst write to describe the functional requirement,
The correct user story should be written from the perspective of the person who will directly benefit from the feature. In this scenario, sales clerks are the ones who need to access the store inventory records on tablets to better assist customers. Option B, written from the perspective of the sales clerk, captures the specific functionality they need to perform their job effectively: seeing item availability and locations to help customers. This aligns with the functional requirement that tablets running the Salesforce mobile app must allow users to access store inventory records, including current item count and location.
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT?
To effectively engage the business during UAT, the business analyst should work with business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release. This ensures that the actual users and those with a deep understanding of business requirements are directly involved in the testing process, leading to more accurate and relevant validation of the system.
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?
The likely cause of the issue was that the project team failed to discuss the user stories as a group. When user stories are written without collective input from all relevant stakeholders, it often leads to misunderstandings or incomplete requirements. In this case, the user stories were rejected after the entire services team reviewed them, indicating that their input was not sufficiently incorporated initially.
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
A high number of test cases failing in the first round of user acceptance testing can be due to missing test script details. Test scripts provide step-by-step instructions for conducting the test cases, and without these details, testers may not be able to properly execute the tests, leading to failures.