Here you have the best Avaya 7230X practice exam questions
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
In the 8D Methodology, D1 refers to establishing a team. This involves forming a group with the necessary knowledge and expertise to address the problem. Since the Network Administrator is reaching out to colleagues with experience in similar problems, this corresponds to the action of establishing a team to tackle the issue.
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
In the 8D Methodology, D7 refers to Prevent Recurrence. This discipline involves modifying management systems, operating systems, practices, and procedures to prevent the problem from recurring. Reporting a case including the root cause and resolution in the Knowledge Base aligns with the purpose of D7, which aims at capturing lessons learned for future reference and preventing similar issues from happening again.
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
The 8D Troubleshooting Methodology consists of eight steps that provide a logical and structured approach to identifying, isolating, and resolving issues. Additionally, the methodology ensures a thorough analysis of a failure, implements containment actions, and establishes measures for full resolution and future prevention. This methodology does not primarily focus on speed, nor does it specifically address the resolution of third-party integration issues or operational guarantees post-implementation.
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
The condition under which a Business Partner/Avaya Tier 2 is not required to escalate to Avaya Tier 3 is when the Business Partner/Avaya Tier 2 has isolated the issue and found a resolution. This means the problem has already been identified and resolved, eliminating the need for further escalation.
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology is typically the responsibility of Avaya Tier 3. Tier 3 support is generally responsible for the most complex and in-depth issues, making them suited for root cause analysis.