IT Fundamentals

Eavesdropping is a confidentiality concern because it involves unauthorized listening to private communications. This jeopardizes the confidentiality of the information being communicated, as it is accessed by someone not intended to have it.

To best protect a document with step-by-step instructions on how to use software, the developer should use copyright. Copyright protects original works of authorship, including literary works such as instruction manuals and guides. A patent is used to protect inventions, a trademark protects brand names and logos, and a watermark is used to mark documents but does not legally protect them from being published or used by others. Copyright ensures that the developer maintains control over the reproduction, distribution, and public display of their document.

A CSV (Comma Separated Values) file is a common format for importing data into a database system. CSV files are simple to create and read, making them ideal for transferring data from one system to another. While they can also be used for exporting data for reporting purposes, the primary and most likely use in the context of database concepts is data importing.

The first step a help desk technician should take when encountering an issue is to check the Knowledge Base. The Knowledge Base is a repository of documented problems and their solutions, often contributed by other technicians who have dealt with similar issues. By consulting the Knowledge Base first, the technician can quickly find if the issue has been encountered before and the steps taken to resolve it, thereby saving time and effort.

The practice of providing user credentials when logging onto the network is best described as 'Input.' This is because users are inputting their credentials (such as username and password) into the system in order to gain access.