Certified Experience Cloud Consultant Exam Questions

Here you have the best Salesforce Certified Experience Cloud Consultant practice exam questions.

Some things you may want to keep in mind about this practice exam questions:

  • You have 111 total questions to study from
  • Each page has 5 questions, making a total of 23 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on September 13, 2024

Question 1 of 111

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.

Where should BC look for potential Lightning Bolt solutions?

    Correct Answer: B

    Bloomington Caregivers should look at the Salesforce AppExchange for potential Lightning Bolt solutions. AppExchange is a marketplace where Salesforce users can find and install various apps and solutions, including Lightning Bolt solutions specifically designed to enhance productivity and streamline workflows. Salesforce Connect, Accelerator Directory, and Accelerator Catalog are not primarily used for finding Lightning Bolt solutions intended for back-end processes and workflow optimization.

Question 2 of 111

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales.

Which user license should the Experience Cloud consultant recommend?

    Correct Answer: C

    The Partner Community license is suitable for external partners, such as retailers, who need to collaborate with the company on business opportunities, including registering deals and working together on sales conversions. This license provides partners with access to collaboration tools, deal registration functionality, and resources within the community to support their sales efforts.

Question 3 of 111

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

    Correct Answer: A

    The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. This is because each Record Detail component is designed to display details for a specific record based on the record ID associated with the page. When trying to use multiple Record Detail components for different objects (Account, Case, and Opportunity) on a single page, the component cannot dynamically populate different record IDs for different objects. Therefore, the issue arises from the inability of the Record Detail component to handle multiple object details simultaneously on a single page.

Question 4 of 111

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

    Correct Answer: BD

    Guest user and public access settings are critical for enabling non-authenticated users to access and interact with the site, which is essential for the do-it-yourself functionality UC wants to offer. The Document Library Model (DLM) will help UC organize and manage the documents, making it easier for users to find and access manuals, articles, and other resources. These features align directly with the requirements outlined in the question: creating a site where users can access various content types and interact with each other.

Question 5 of 111

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

    Correct Answer: D

    For managing B2B customer accounts with multiple departments and ensuring visibility at the parent account level, NTO should enable the External Account Hierarchy. This setting is specifically designed for business accounts and allows for a hierarchical relationship between parent and child accounts, which meets NTO's requirement of having child accounts represent departments with opportunities that need to be visible to users at the parent account level. Person accounts are used for B2C business and do not interfere with the External Account Hierarchy usage for B2B accounts.