A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data.
What should the project manager do first?
A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data.
What should the project manager do first?
When a process is missed that causes critical issues such as data loss, the first action a project manager should take is to meet with the team to discuss the root cause of the problem. Understanding why the process was missed is essential to prevent it from happening again and to implement corrective measures immediately. While it is important to continue the deployment, it should be done with a focus on not repeating the same mistake. This balanced approach addresses the current issue while keeping the project moving forward.
It should be A, even moreso because it asks what should you do FIRST. You typically never hire a consultant as the first option, you almost always meet/investigate/etc.
Agree, correct answer is A
Absolutely true
Given that some users have already lost their computer data, it is indeed crucial to take immediate action to address the issue and minimize further data loss. In such a scenario, the most appropriate immediate action would be to invite a consultant to review the process (Option D). This allows for a quick and expert assessment of the situation to prevent any additional data loss.
So, a critical problem arises and you want to "continue to focus on the deployment"? Really? In real-life software development, do you want to proceed even if people are losing important data or fix it ASAP?
Option A does not address the issue and there is a chance that the team will run into the same issue in the future again.
Changed my mind, it should be A (conducting a RCA is the key)
you have already miss a process then you still continue to deploy software??? Why you still need a root of cause analysis? you have already know the root of cause is missing a process. The answer should be C.
well your answer make sense as well.. ! this question conusing..
The project manager should first gather the team to discuss the root cause of the issue and determine how to prevent similar incidents from happening in the future. This ensures that the team can learn from the mistake and improve the deployment process for the remaining end users. Maintaining a focus on the deployment and addressing the problem promptly helps to minimize the impact on the project timeline and maintain team morale.
C. Meet with the team members and request they conduct a review of the case by providing feedback as lessons learned. This action emphasizes a proactive approach to addressing the issue and learning from it. Meeting with the team to review the case and gather feedback on what went wrong is a critical step in understanding the root causes and preventing similar incidents in the future. Lessons learned should be collected and shared during the project, not just during the final lessons learned session.
Answer - D, Invite a consultant to review the process in order not to repeat the same issue and share the results with the team. Rest all are not addressing the issue
I don't like A because of "continue to focus on the deployment". Some users have lost their data and you go on in the deployment so you can loose even more user data!?!?! And what about "to discuss the root cause and encourage the team to take note of it"??? Users are losing personal data and the team should "take note of it" instead of solving the problem?!?
Answer also specified "note of it and continue" means they will not miss that part again
immediate action required.
Answer C is not specific, but Answer A is more accurate in term of find the root cause. I think in answer A, with regard "continue to focus on the deployment" is about corrective action.
Coincido con la C, esta clase de problemas se debe abordar con el equipo en conjunto , no solo con un consultor.
Respecto languijo un understanda. C use languijo all understando.
Agree with D
I choose A
A. Meet with the team to discuss the root cause and encourage the team to take note of it and continue to focus on the deployment
If we look at the question again, it stated that the was a missed process which resulted in the lost of data therefore, there is no need to conduct a root cause since we already know its due to a missed process.
we need to know the root cause of the missed process. Or else the team will miss the process again in the future.
why not C? becuase it suggests to meet with team and receive feedback as lessons learnt. is it bacuse option A also mention about continue the deployment?
Option C seems to be the best choice in this scenario. The project manager should first meet with the team members and encourage them to provide feedback on the missed process that caused some users to lose their computer data. This will help to identify the root cause of the issue and develop a plan to prevent it from happening again in the