A project team is finishing a sprint to deliver a key deliverable. The project team tells the project manager that the deliverable does not meet the agreed project standards set out by the customer and insists on reworking the deliverable to meet the standards. This will delay the project by two weeks.
What should the project manager do?
When a project deliverable does not meet the agreed standards, it is important to address this issue transparently and promptly. The project manager should meet with the sponsor to highlight the quality issues and discuss the necessary steps to rework the deliverable, even if it means requesting additional time. This ensures that key stakeholders are informed and involved in the decision-making process, maintaining trust and accountability. It also helps manage expectations and align on the importance of delivering a high-quality product that meets customer standards. Therefore, meeting with the sponsor to ask for additional time to improve the deliverable is the most appropriate course of action.
A: I think the intent behind the question is supporting the agile teams decision making for the overall good of the project. Project sponsor will be informed
The sponsor is a key stakeholder who needs to be aware of significant issues affecting the project's timeline and quality. Discussing the situation with the sponsor ensures that they are informed and can provide guidance or approval for the necessary course of action. Delivering a product that meets the agreed-upon standards is crucial for customer satisfaction and project success. It's important to address the quality issues to avoid further complications or dissatisfaction.
A. Agree with the team that the best way forward is to improve the quality of the deliverable to meet the standards even if it takes more time. Explanation: Ensuring the deliverable meets the agreed project standards is crucial for maintaining customer satisfaction and project integrity. While it may delay the project, delivering a high-quality product that meets the customer's standards is essential for the project's success and future stakeholder trust.
While it is important to meet the standards, making this decision without involving the sponsor or key stakeholders may lead to issues with project governance and accountability.
The best course of action generally would be Option D. This option ensures that the project team is committed to delivering a high-quality product that meets customer standards. It also involves transparent communication with the project sponsor and potentially the customer about the situation, which can help manage expectations and maintain trust. By explaining the situation and the importance of quality, the project manager can seek support for the necessary time extension to rework the deliverable, ensuring that the project ultimately meets its quality goals and maintains customer satisfaction.
I think C is the best. In agile project, the sprint is time-box.
In Agile methodologies, prioritizing quality is often considered a key principle. If the project team identifies that the deliverable does not meet the agreed project standards, it's generally advisable to prioritize quality over speed. Option A supports this approach by agreeing with the team that improving the quality of the deliverable to meet standards, even if it results in a two-week delay, is the best way forward. Option D (meeting with the sponsor to ask for additional time) is a valid option if the project manager believes that the delay is necessary for meeting the standards, but it might be more appropriate after reaching an agreement with the project team.
Prioritize meeting the agreed-upon project standards, even if it means delaying the project. This ensures that the final deliverable aligns with customer expectations and quality requirements.
Without change control process, B and D is not applicable.
D is the answer
Its A. Question is not what the project manager will do first. It can be A followed by D - meeting the sponsor.
Initially I too thought its D, but agree with the team and inform the sponsor too.
I agreed, but what's the differences with A&B? The 2 are practically the same answer...a bit confusing.
This option prioritizes meeting the customer's standards and ensures a high-quality deliverable, even with a delay, which might be essential to maintain customer satisfaction and the project's long-term success.
Delays in KEY deliverables need to be escalated to the sponsor. After that, continue with A is most likely.
Complete D first and then proceed with the work. Sponsor/stakeholders should be made aware before other steps are performed.