A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards.
In order to ensure this, what should the project manager define and document?
To ensure that the project meets the customer's standards, the project manager should define and document the requirements. Requirements specify what the customer expects in terms of features, performance, standards, and quality criteria. By documenting these requirements, the project manager ensures that all client expectations are clearly defined and understood by the project team, thereby guaranteeing that the project aligns with the customer's standards.
Exigences : Les exigences spécifient ce que le client attend en termes de fonctionnalités, de performances, de normes et de critères de qualité. En documentant les exigences, le chef de projet s'assure que toutes les attentes du client sont clairement définies et comprises par l'équipe de projet. Cela inclut aussi les critères d'acceptation qui sont indispensables pour garantir que le projet est conforme aux normes du client.
To ensure the project meets the customer's standards, the project manager should define and document the project scope, quality standards, roles and responsibilities, communication plan, timeline and milestones, risk management plan, quality assurance plan, and change management process.