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Question 1202

A project manager is working on a time and materials (T&M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes.

What should the project manager do first?

    Correct Answer: A

    When a project manager receives new desired milestones and outcomes from the client, especially in a time and materials (T&M) project, the first step should be to formalize these changes. This involves drafting a contract change to reflect the new scope and sending it to the client for approval. This ensures there is a formal agreement on the new direction of the project before proceeding. Communication and documentation are critical, but the immediate priority in a professional setting is to formalize the scope change to protect both the client and the project team's interests. This is vital to avoid any misunderstandings or disputes later in the project.

Discussion
UppersquareCapitalOption: D

In this situation, the project manager has received new information from the client about desired changes in milestones and outcomes. The first step should be to ensure that all stakeholders are on the same page regarding these changes. This means documenting the new requirements and ensuring they are communicated clearly to all relevant parties before any formal actions are taken. On the other hand, Option B might be necessary after the new requirements have been documented and discussed with stakeholders. The immediate priority is to document and communicate the new requirements, not to seek approval before this has been done.

kevzzzOption: B

The newly desired milestones and outcomes is a change in the project. The change requires approval.

LNX_RM_AdminOption: D

Document the information

ompkOption: B

I believe B is the first thing to do after confirming with the client to modify the scope change