A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses. The country’s economy is struggling, and some stakeholders cannot agree on this transformation need.
What should the project manager do?
When stakeholders cannot agree on a significant strategic transformation, the project manager should escalate the issue to the project sponsor. The sponsor possesses the authority and strategic perspective necessary to address stakeholder concerns and make high-level decisions. Engaging the sponsor ensures that unresolved conflicts are managed at an appropriate level to maintain alignment with the organizational goals and project objectives.
The best choice from the given options would be: A. Escalate the issue to the sponsor and ask for stakeholder engagement. In this scenario, the project is facing a significant strategic transition, and there's disagreement among stakeholders about this transformation. The project manager, who is responsible for executing the project but not for making strategic decisions, should escalate the issue to the project sponsor or other appropriate decision-makers. These decision-makers can then engage with the stakeholders, understand their concerns, and try to reach a consensus or make decisions that balance the various stakeholders' interests. This may also involve revisiting the project's business case and strategic alignment. Option B, reviewing the project business case and updating it periodically, is a good practice in general, but it may not directly address the current issue of stakeholder disagreement.
A good Business Case contains more than the specifics of the particular project. It also contains the context for the project. The context provides an account of the “operational environment” in which the project's value is defined. If external forces change that context, then the foundation upon which the Business Case is built may no longer support the need for the project itself. Thus the context too may change during the project, and alter the justification for doing the project. If the context is omitted, the project may continue along, oblivious to the fact that it may not longer be relevant or viable.
The project sponsor is usually at the senior management level and either owns the project or is at least partly responsible for the project's existence and therefore, its success.
Ans A. This is a serious issue. Whatever may be the decision, but it needs agreement from all stakeholders. So A is the best choice.
I beleive C is the best option since there is a conflict or disagreement between stakeholders
I would also vote for A since the company's strategy is the home turf of the sponsor. He is responsible to bring the people on one page.
In situations where stakeholders cannot agree on a transformation need, escalating the issue to the sponsor is a crucial step. The project manager should seek support and engagement from higher-level management to address the conflicting perspectives and move the project forward. The sponsor can play a key role in facilitating discussions, resolving disputes, and ensuring alignment with the overall strategic goals of the organization.
Let's change, someone disagree A. Ask boss do it B. review frequent, hopefully works C. Plan to talk D. Make it a bigger project, cover topic of change D is smart, escalate half way.
This option emphasizes proactive stakeholder management and addressing dissenting voices. By taking these steps: Escalating to the sponsor: This brings the critical issue of stakeholder disagreement to the attention of someone with authority to intervene and facilitate resolution. Requesting stakeholder engagement: The project manager demonstrates initiative and acknowledges the importance of addressing conflicting viewpoints to achieve project success.
C. Implement a communications management plan. In a situation where stakeholders cannot agree on a transformation need, effective communication becomes crucial. Implementing a communications management plan allows the project manager to address the concerns, share information about the project's purpose, benefits, and potential impacts. It provides a platform for open dialogue, clarification of misunderstandings, and resolution of conflicts among stakeholders. While other options such as reviewing the project business case and planning for strategic program management may be important in the overall project management process, addressing the immediate need for communication is key when facing stakeholder disagreements or lack of alignment.
Voy por A. Se supone que el caso de negocio es la línea base del alcance y si se va a estar actualizando constantemente no es una buena estrategía. Se debería actualizar cuando sea necesario y el proyecto no este alineado a las necesidades de la organización pero esto no debería ser constantemente.
Escalating the issue to the sponsor is essential when facing stakeholder disagreements that could significantly impact the project. The sponsor holds the authority to guide and align stakeholders towards a consensus. By involving the sponsor, the project manager seeks support and assistance in engaging stakeholders effectively, addressing their concerns, and fostering agreement on the project's necessity.
Are the "correct" answers sourced from PMI or is someone transcribing them - leading to some really odd official answers?
I dont think Answers are sourced from PMI. These same wrong answers circulate in the market along with questions. They are copied as is by any site that sells these questions.
C. Implement a communications management plan
Agree with PeterTheTree. This question involves stakeholder engagement.