A project sponsor is promoting the use of a new technology that has not yet been approved. The technology guarantees cost savings and a delivery ahead of schedule. However, the operational support at project completion is uncertain as the service organization expressed an inability to provide support without approval of the new technology.
What should the project manager do to resolve the conflict?
In this situation, acknowledging the lack of approval for the new technology is crucial. The project manager should focus on finding a resolution that benefits the customer. This involves addressing the concerns related to operational support and collaborating with stakeholders to secure the necessary approvals or consider alternative solutions. Ensuring that the project's outcomes are aligned with customer needs and operational feasibility is essential for the project's success.
Cette option aborde directement le problème de l'absence d'approbation et de soutien opérationnel, et vise à trouver une solution bénéfique pour le client. Le chef de projet doit travailler à obtenir l'approbation nécessaire ou explorer des alternatives qui garantissent le soutien et la satisfaction du client. Conclusion : Le chef de projet doit reconnaître le manque d'approbation et se concentrer sur une résolution qui profitera au client. Cela peut impliquer de négocier avec l'organisme de service pour obtenir l'approbation de la nouvelle technologie ou de trouver une technologie alternative déjà approuvée.
D, analyse the impact and bring in a solution
n this situation, it's important for the project manager to acknowledge the uncertainty and lack of approval for the new technology. The project manager should then work towards finding a resolution that benefits the customer and aligns with the overall project goals. This may involve collaborating with stakeholders, including the service organization, to address concerns and seek alternative solutions that ensure the project's success and address operational support considerations. Effective communication and collaboration are key in resolving conflicts and navigating uncertainties in project management.
D. Acknowledge the lack of approval and focus on a resolution that will benefit the customer. Here's why: Unapproved technology: Promoting a technology without proper approval (option B) creates unnecessary risks and can lead to project delays or complications if support isn't available later. Stakeholder understanding (option A) and project plans (option C): While understanding stakeholder needs and adhering to plans are important, they must be aligned with project feasibility and compliance. Using an unapproved technology might conflict with existing plans and raise concerns. Customer interest: By prioritizing a customer-beneficial resolution (option D), the project manager can advocate for a solution that addresses both cost savings and potential support issues.
Resolve the Conflict - Its D