Prisma Cloud Compute has been installed on Onebox. After Prisma Cloud Console has been accessed. Defender is disconnected and keeps returning the error "No console connectivity" in the logs.
What could be causing the disconnection between Console and Defender in this scenario?
The error 'No console connectivity' indicates a communication issue between the Console and the Defender. One common cause for this disconnection is that the necessary ports are not open. Specifically, Prisma Cloud uses port 8084 for Defender to Console communication. If port 8084 is not open, the Defender will not be able to connect to the Console, leading to the error mentioned.
D By default, Defender is configured to communicate with Console on port 8084. If port 8084 is closed, then Defender cannot communicate with Console. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PNWXCA4#:~:text=If%20port%208084%20is%20closed%2C%20then%20Defender%20cannot%20communicate%20with%20Console.&text=Resolve%20the%20issue%20by%20setting,%3E%20Load%20Balancer%20%3E%20Defender).
D By default Prisma Cloud listens on: 8083 HTTPS management port for access to Console. 8084 WSS port for Defender to Console communication.