ITIL 2011 Foundation

Here you have the best PEOPLECERT 58 practice exam questions

You have 330 total questions across 66 pages (5 per page)
These questions were last updated on February 5, 2026
This site is not affiliated with or endorsed by PEOPLECERT.

Question 1 of 330

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A.

1 and 3 only

B.

All of the above

C.

1 and 2 only

D.

2 and 3 only

Suggested Answer: B

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Question 2 of 330

The BEST description of an incident is:

A.

An unplanned disruption of service unless there is a backup to that service

B.

An unplanned interruption to service or a reduction in the quality of service

C.

Any disruption to service whether planned or unplanned

D.

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Suggested Answer: B

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Question 3 of 330

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A.

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

B.

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C.

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

D.

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Suggested Answer: D

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Question 4 of 330

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

A.

2 only

B.

1 only

C.

Neither of the above

D.

Both of the above

Suggested Answer: D

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Question 5 of 330

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A.

The change authorization board

B.

The change advisory board

C.

The change implementer

D.

The change manager

Suggested Answer: B

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About the PEOPLECERT 58 Certification Exam

About the Exam

The PEOPLECERT 58 (ITIL 2011 Foundation) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 330 practice questions across 66 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 58 questions are regularly updated to reflect the latest exam objectives.